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Project topics and materials on "Evaluation of hotel industry"

• 1. MARKETING STRATEGY IN THE HOTEL INDUSTRY

  » CHAPTER ONE 1.1   INTODUCTION The Hotel Industry is primarily a service industry providing a wide range of services ranging from the provision of accommodation, food and beverage to the provision of entertainment, sport and other leisure facilities, to travelers and tourists.  The Hotel Industry comprises of three industries which are: ·        Companies involved in constructing, deve...Continue Reading »

  Item Type: Project Material |  50 pages |  6,752 engagements | 

• 2. THE IMPACT OF SELF-SERVICE AS A METHOD OF ENTERTAINING GUESTS IN THE HOTEL INDUS...

  » CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Consumers have grown tired of incompetent and inexperienced staff, long waiting lines and closure of outlets at times they prefer to do business. To overcome such frustrations, an increasing number of industries are choosing to provide self service technology options for their patrons. Self checkout at retail stores and supermarkets, pay at the...Continue Reading »

  Item Type: Project Material |  50 pages |  8,009 engagements | 

• 3. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY

  » CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Quality customer service means different things to different people. We can not assume everyone of employee understands how to provide “quality” customer service the way trainer or executives or human resource intend it to be. It is their responsibility to teach front line staffs and all customer service providers your company’s quality cu...Continue Reading »

  Item Type: Project Material |  50 pages |  8,445 engagements |